UPDATED 7.30PM MONDAY 12th JULY 2021
WELCOME TO LONGSTONE LODGE
As you will be aware, Government advice regarding Coronavirus restrictions is changing on 19th July. From this date this means that we will be able to re-open our communal facilities here at Longstone Lodge.
There will understandably still be measures that we continue to maintain to ensure that we are keeping our guests, staff and local community safe. We therefore ask for your understanding and co-operation. We aim to make any necessary changes as seamless as possible so that you can safely enjoy your well earned holiday on the islands.
We will continue to ask you to wear a face covering when moving around the indoor communal areas: particularly the reception area and before you are seated in the guest kitchen or cafe. There are hand sanitiser points where you enter the buildings - please do make liberal use of these, and be sure to give everyone plenty of space.
We don't ask for evidence of vaccination or a negative covid test, but we would encourage all guests to follow the advice of The Council of the Isles of Scilly and take a rapid Lateral Flow Test before and during your holiday. We're asking our staff to test regularly too.
CHECKING IN & OUT
Check-in will be from 12.30pm. Only one party of guests should use the reception area at a time. Due to the continued increased cleaning practises, please do be patient if your room is not ready straight away. If this is the case you will be welcome to leave your luggage with us whilst you explore the surrounding area or use the café facilities.
Otherwise you can head straight to your room and settle in. Inside you will find your key and welcome letter with important Lodge and location information.
Extra items such as hairdryers, blankets, baby equipment and non slip shower mats will be available on request from reception.
On your day of departure, check-out is by 9.30am. Guests are asked to leave a window open to ventilate the room being vacated, and to please strip the beds. Room keys should be left in our drop box at Reception.
Applicable balance payment requirements and any additional extras incurred during your stay will be via contactless payment where possible.
Reception is manned from:
8.30am to 10.00am
5.00pm to 6.30pm (except on Sunday)
At other times throughout the daytime, staff are available in the café to offer check-in services for any other assistance.
From 19th July use of the guest kitchen and dining area is available. Access will be limited to 10 persons/2 family groups at a time. Please be considerate in your usage to ensure fellow guests are also able to utilise the space. You are also welcome to use the tables provided in your room for dining or take your meals al fresco at any of the tables in the gardens.
Guests are asked to please use face masks when not seated in the kitchen or dining area and to continue to practise social distancing.
Please ensure the space is well ventilated during use (open windows or rear door where possible).
For your personal safety you should ensure that you sanitise surfaces and kitchen equipment both before and after use. You are responsible for all of your own washing up.
We continue to offer a kettle and small fridge in every room as well as a lidded box for your food and/or personal crockery if you so wish. If you feel you would prefer to ‘self cater’ in your rooms more frequently you could also request a microwave from reception. A broom and dustpan and brush can be found in the kitchen if required.
FOOD & DRINK
We offer basic food provisions and we also stock frozen home cooked meals available from Reception. Of course, the onsite Café will be open daily from 10am to 4.30pm.
You will also be pleased to know that the Island now has increased options for your daily essentials: as well our Co-op supermarket, Benny’s Butchers have increased their offer of fresh vegetables, bread and store cupboard goods, Hugh Street Café offers deli items and refill point, there are various island farm shops and we also have a new cash and carry ‘The Store’ at Porthmellon Industrial Estate and a newly opened small grocery shop ‘Old Town Stores’ next to the Old Town Inn. You can also take advantage of Scilly Food Boxes or Salakee Farm, which are online services that deliver delicious local produce.
St. Mary’s food producers and some of the restaurants have stepped up take away options, so keep your eye out for the wide range of delicious foods, for pick-up and delivery. You might find the Facebook page: ‘Isles of Scilly Notice Board’ useful to find out what’s available.
We strongly recommend booking restaurant evening meals in advance where possible, particularly if you already have a favourite place to eat. Even though there should be increased capacity from 19th July, many establishments already have a high number of nightly bookings.
We offer our Friday ‘Lobster Nights’ as a take away option, so please do ask at reception or book online if you fancy some freshly caught local shellfish during your stay.
From 19th July onwards the Guest Laundry is accessible. If required please limit use to one family group/social bubble at a time. Tokens for the washing machine and tumble dryer are available from reception.
The shared accessible bathroom is allocated as a private facility for our Family 5 room (Room 9). However if you do require use of the accessible facilities during your stay, please could you advise us of this as soon as possible. Please note that all other rooms have ensuite shower/wcs.
We continue to have an increased cleaning schedule, including a regular antibacterial cleanse of all the available communal areas and high touch points and a deep clean of rooms between stays.
In order to undertake safe methods of cleaning and guest room changeovers the hostel will be closed to all residents between 10am and 12noon for housekeeping. All guests will be required to vacate the premises between these times.
WHAT TO BRING?
When packing this year we recommend you consider a first aid kit, such as plasters, antiseptic wipes, ice packs, bandage, burns cream and sun cream. You need to avoid unnecessary trips to our cottage hospital and minor injury units. Please bring plenty of your prescribed medication as the local pharmacy and health centre continues to be under additional pressures.
Also consider hand sanitisers, antibacterial wipes & sprays, face coverings (for when social distancing isn’t possible); for example air or sea travel to the islands, hostel communal areas, on island transport and/or shopping. You should bring enough supplies for the whole family for the length of your stay.
Should you experience Coronavirus symptoms whilst staying with us, you will need to inform a member of staff immediately, so we can ensure protective measures are followed in order to keep all other parties safe. Please be aware that as an island community there are major challenges regarding dealing with cases of Covid-19 and how any required self isolation is managed. Returning home for isolation purposes may not always be possible, and would mean quarantine on the islands. In this situation any associated liability and costs will be the guest’s responsibility. So please do check that your insurance policies are up to date.
A NOTE FROM US
We really want you to be able to relax and enjoy your holiday at Longstone Lodge, but do understand that these measures may not suit all of our booked guests, or that personal circumstances hinder your holiday plans. If you feel unwell, or have knowingly been in contact with someone with Covid-19 prior to travel, we ask you to please delay your trip to another time. You will find that our booking terms and conditions are very flexible, and should you need to discuss your upcoming visit please do not hesitate to contact us at: email@example.com.
With best wishes
Colin, Amy and Suzy
LONGSTONE CAFE OPENING GUIDELINES: 19th JULY ONWARDS
Cafe open daily: 10am to 4.30pm
- We are lucky that Longstone Cafe has a spacious outdoor area which enables our usual number of open air tables, just more generously spaced.
- Inside seating is available, this is now more widely spaced, with clearly marked one way systems through the main cafe area and bathrooms.
- Hand sanitiser will be located at the café entrance, please do use this or your own before coming into the café, using the bathrooms, or entering the outdoor children's play area.
- Please allow us time to clear and sanitise tables, chairs and menus after a customer has left before taking a seat.
- We have increased the frequency of our cleaning of high touch points in the café and in our bathrooms.
- We will continue taking orders at your table, rather that the counter. We ask you to support the Government Track and Trace service by scanning the QR code at the cafe entrance or on the menus.
- You will notice that we won’t have any cutlery, sugar or condiments on our tables, instead we provide these with your meals or drinks as required.
- Contactless card payments are encouraged. Payments will be taken at the counter, please note your table number before settling your bill. We ask that you ensure you continue to use a facemask when moving around inside the café building, particularly when paying at the counter.
- We are sorry to all the little ones, but we have had to remove the inside toy corner for the time being.
- If you are feeling unwell we ask you to please postpone your visit to another time.
We look forward to seeing you soon.
Colin, Amy, Suzy and the Longstone Cafe Team
BOOKING TERMS & CONDITIONS: COVID-19
Please read our full terms and conditions of booking on our dedicated page HERE.
However, in the case that the operation of Longstone Lodge hindered by Government restrictions we offer the following reassurance for booking stays in the hostel or in our new apartments:
"Cancellation due to enforced UK Government restrictions on the operation of Longstone Lodge (UK government-mandated closure of Longstone Lodge) will result in a full refund minus 5% administration fee. Alternatively you are welcome to amend your dates of stay where availability allows. Please note this option will be subject to any applicable difference in accommodation cost."
If you have any queries regarding booking with us please do not hesitate to email us at: firstname.lastname@example.org