2. Longstone Cafe Update
WELCOME BACK TO LONGSTONE LODGE!
We are very much looking forward to welcoming you from Monday 13th July. After what has been a very quiet start to the summer on Scilly we are keen to see smiling faces back at Longstone Lodge.
In order to ensure the safety of all our customers, staff and islands, we are closely following Government and industry guidance. This will result in a number of alterations to how Longstone Lodge is required to operate.
As hostels are all about communal living and social interaction, this presents a few challenges for us all. We therefore ask for your understanding and co-operation.
We will endeavour to make any necessary changes as seamless as possible so that you can safely enjoy your well earned holiday on the islands.
We may find that as the year progresses, the Government guidance is updated and some of these operational changes may be amended. If this is the case we will, of course, continue to keep you informed. Please keep an eye on our dedicated webpage here.
CHECKING IN & OUT
When you arrive at Longstone Lodge, you will find hand sanitiser stations at various points around the building, please ensure you use these regularly, especially on arrival or return to the hostel or café.
You will notice our reception area now includes a safety screen for increased hygiene. Applicable balance payment requirements and any additional extras incurred during your stay will be via contactless payment. Increased signage will be visible and only one party of guests should use the reception area at a time.
Check-in will now be from 2pm. Due to the increased cleaning required, please do be patient if your room is not ready straight away. If this is the case you will be welcome to leave your luggage with us whilst you explore the surrounding area or use the café facilities.
Otherwise you can head straight to your room and settle in. Inside you will find your key and welcome letter with important Lodge and location information.
If you haven’t done so already, or your plans have changed, please could you confirm your expected arrival time at Longstone Lodge prior to travel to ensure ease of check-in.
Extra comfort items that would have previously been found in your room; such as hairdryers, blankets, extra bedding, baby equipment and non slip shower mats will be available on request from reception.
On your day of departure, check out will be by 9.30am. Guests are asked to leave a window open to ventilate the room being vacated, and to please strip the beds. Room keys should be left in our drop box at Reception.
RECEPTION OPENING TIMES
Due to later check-in our reception times have been amended:
8.30am to 10am
2pm to 3pm
5pm to 6.30pm (except on Sunday)
At other times throughout the daytime, staff are available in the café should you need any assistance.
Use of the guest kitchen will be the main difference you will see during your stay. The Government have advised that shared facilities are to remain closed for the time being and so unfortunately the kitchen will not be available for use, along with the inside dining space. We will continuously review this and open these facilities as soon as we are clear it is allowable and we can do so safely.
To continue to offer you a self catering stay you will find a microwave in your room, along with a fridge to store your food items, and a kettle for that all important cuppa! A box of crockery will also be provided for your personal use during your stay, and collected daily during housekeeping for washing and sanitising. You are welcome to use the tables provided in your room for dining or take your meals al fresco at any of the tables in the gardens.
FOOD & DRINK
You will be pleased to know that the Island now has increased options for your daily essentials: as well our Co-op supermarket, Benny’s Butchers have increased their offer of fresh vegetables, bread and store cupboard goods, Hugh Street Café offers deli items and refill point, there are various island farm shops and we also have a new cash and carry ‘The Store’ at Porthmellon Industrial Estate selling a good selection of food items which are available for online orders and delivery. You can also take advantage of Scilly Food Boxes or Salakee Farm, which are online services that deliver yummy local produce.
Please be aware that island provisions are limited at times and currently most shops have reduced capacity, queuing for supplies may be required. Particularly at the Co-op where 10 persons are allowed entry at one time, so you may find delivery options useful.
We continue to offer basic food provisions and we will also be increasing the offer of both chilled and frozen homecooked meals available from Reception. Of course, the onsite Café will be open daily from 10am to 4.30pm.
St. Mary’s food producers and many of the restaurants have stepped up take away options, so keep your eye out for the wide range of delicious foods, for pick-up and delivery. You might find the Facebook page: ‘Isles of Scilly Notice Board’ useful to find out what’s available.
We will also be starting up our Friday ‘Lobster Nights’ as a take away option as soon as we are able, so please do ask at reception if you fancy some freshly caught local shellfish during your stay.
As guests, we kindly request that you to adhere to the Government’s health advice, which are no different to those we are all now undertaking in our everyday lives, particularly social distancing and regular hand washing.
When moving around the hostel we will be asking guests to adhere to a highway code style of movement around our building: ‘Stop, Give way, Walk’, to minimise close contact. We are lucky that our new building allows some space in the corridors, however in busier areas; such as reception, care and common sense will need to be used.
We are also introducing a 3 night minimum stay* for any new bookings to reduce the through-put of guests in the hostel. We also have reduced our capacity to give booked guests extra space when moving through the communal areas.
* Please do not worry if you have previously booked less than 3 nights, your reservation is still welcome and valid for your chosen length of stay.
Group travel poses further challenges regarding guest safety and will only be available to those that are compliant to the Government guidance on the gatherings of people, which currently means your party needs to originate from a maximum of only two households or support bubble. This guidance is evolving as lockdown measures change, therefore those groups who have booked the whole hostel will be contacted individually to discuss relevant options prior to arrival.
During exclusive/whole hostel hire, the Lodge will be contact free for the duration of stay (non staffed).
The shared accessible bathroom will be allocated as a private facility for our Family 5 room (Room 9). However if you require use of the accessible facilities during your stay, please could you advise us of this as soon as possible.
Our shared dorm room will not be available for individual bookings this year, this will be let as a private ensuite room for families.
We are sorry but the Guest Laundry will not be accessible. However there is a serviced laundrette at Porthcressa if required.
Longstone Lodge will be implementing an increased cleaning schedule, including a regular antibacterial cleanse of all the available communal areas and high touch points, rotated bedding to allow 72+ hours between each use, as well as a deep clean of rooms between stays.
We will also be removing a number of items around the building that could potentially harbour the virus to assist with safety.
In order to undertake safe methods of cleaning and guest room changeovers the hostel will be closed to all residents between 10am and 2pm for housekeeping. All guests will be required to vacate the premises between these times.
WHAT TO BRING?
When packing this year we recommend you consider a first aid kit, such as plasters, antiseptic wipes, ice packs, bandage, burns cream and sun cream. You need to avoid unnecessary trips to our cottage hospital and minor injury units. Please bring plenty of your prescribed medication as the local pharmacy is under immense pressure offering additional services to vulnerable & elderly local residents.
Also consider hand sanitisers, antibacterial wipes & sprays, face coverings (for when social distancing isn’t possible); for example air or sea travel to the islands, hostel communal areas, inter-island boating and/or shopping. Gloves if you feel you need them. You should bring enough supplies for the whole family for the length of your stay. They are not all readily available locally at present.
For those with children, we will be unable to offer the usual toys and games found in the hostel, so you may wish to bring some smaller items of entertainment with you.
Should you experience Coronavirus symptoms whilst staying with us, you will need to inform a member of staff immediately, so we can ensure protective measures are followed in order to keep all other parties safe. Please be aware that as an island community there are major challenges regarding dealing with cases of Covid-19 and how any required self isolation is managed. Returning home for isolation purposes may not always be possible, and would mean quarantine on the islands. In this situation any associated liability and costs will be the guest’s responsibility. So please do check that your insurance policies are up to date.
HOW YOU CAN HELP
Lastly, you can be sure of a warm welcome when you arrive. But please respect that many of the local community are in the vulnerable group. We have been almost totally isolated and to our knowledge, Covid free on Scilly, so some people are naturally nervous about lots of changes. The local shops and services have been taking on extra duties to look after these groups of people and will continue to do so. So whilst you are on the islands please be patient, and consider those around you. Everyone will deal with the changes in a different manner. There is no right or wrong way. We thank you for your support and help in keeping Scilly it’s friendly and easy-going self.
A NOTE FROM US
We really want you to be able to relax and enjoy your holiday at Longstone Lodge, but do understand that these measures may not suit all of our booked guests, or that personal circumstances hinder your holiday plans. If you feel unwell, or have knowingly been in contact with someone with Covid-19 prior to travel, we ask you to please delay your trip to another time. You will find that our booking terms and conditions are very flexible, and should you need to discuss your upcoming visit please do not hesitate to contact us at: firstname.lastname@example.org.
Scilly is only round the corner, and we cannot wait to open our doors.
With best wishes
Colin, Amy and Suzy
LONGSTONE CAFE OPENING GUIDELINES
From 13TH JULY 2020: Daily 10am to 4.30pm
We can't wait to open our doors again on Monday 13th July. Here are our plans. Please bear with us whilst we all get used to this new way of working. Things may take some extra time occasionally, but fear not, there will always be cake!
- We are lucky that Longstone Cafe has a spacious outdoor area which will enable our usual number of open air tables, just more generously spaced. These will be at least 2m apart.
- Our inside seating will be limited, with clearly marked one way systems through the main cafe area and bathrooms.
- Hand sanitiser will be located at the café entrance, please do use this or your own before coming into the café, using the bathrooms, or entering the outdoor children's play area (use limited to 6 children at a time).
- Please allow us time to clear and sanitise tables, chairs and menus after a customer has left before taking a seat.
- We ask you to use our online menu which can be found at: www.longstonecafe.co.uk/menu, however we will also have a limited number of laminated menus for table use on request.
- We will now be taking orders at your table, rather that the counter. Please be aware that we will be required to take your name and contact details in order to support the Government Track and Trace service.
- Your food and drinks will be served to the nearest 'servery table' for contactless collection. This will also include our selection of lollies and yummy pots of Troytown ice cream.
- You will notice that we won’t have any cutlery, sugar or condiments on our tables, instead we will be providing these with your meals or drinks as required.
- Contactless card payments are encouraged, if that’s not possible we ask that you try to have the right change available. Payments will be at your table inside the cafe, or at the counter if you are seated outside.
- We are sorry to all the little ones, but we have had to remove the inside toy corner and garden toys for the time being.
- We will be increasing the frequency of our cleaning of high touchpoints in the café and in our bathrooms.
- If you are feeling unwell we ask you to please postpone your visit to another time.
We look forward to seeing you soon.
Colin, Amy, Suzy and the 2020 Longstone Cafe Team